Refund & Returns

At WalkWeave, we want every step you take to be comfortable and worry-free. If you are not completely satisfied with your purchase, we offer a clear and transparent return and refund policy.

📌 1. Eligibility for Returns

You may request a return or refund under the following circumstances:

The item has quality issues (damage, sole separation, or major defects).

You received the wrong item or the wrong size (not due to an error in your selection).

The item is unused and remains in its original, intact packaging.

🚫 Non-Returnable Items

The following items may not be eligible for return:

Items that have been worn or show obvious signs of use.

Issues caused by human error or improper use.

Items missing original tags or packaging.

Items that have been used but are being returned solely due to personal preference (e.g., dislike of color or style).

🔄 2. Return Process

If you need to return an item, please follow these steps:

Contact our Customer Service team via email: service@walkweave.com.
Provide your Order Number + a description of the issue + photos of the item.
Once your request is approved by Customer Service, we will provide the return shipping address.
Ship the item back according to the provided instructions.
Return Address: 350 Fifth Avenue, Suite 6900, NY 10118
We will inspect and process your return upon receipt.

💰 3. Refund Details

Refunds will be processed once we confirm that the returned item meets our eligibility criteria.
Refund Method: The refund will be issued back to your original payment method.
Processing Time: Refunds are typically completed within 5–7 business days.
Please note that banks or payment platforms may cause additional delays in the funds appearing in your account.

📦 4. Return Shipping Costs

Quality Issues / Incorrect Item Received: WalkWeave will cover the return shipping costs.
Returns for Non-Quality Issues: The customer is responsible for the return shipping costs.

🌍 5. International Returns

Important notes for international orders:

Please contact Customer Support first to confirm the return procedure.
International shipping costs can be high; we recommend providing detailed photos of the issue to assist in the assessment process.
International returns may require a longer processing time (7–14 business days).

🧾 6. Helpful Tips

We recommend that customers carefully verify their size and product details before placing an order to minimize the need for returns.